Counter
Takeaway orders, from ticket to pickup
Every order arrives already paid through Mercado Pago, chimes, and its ticket prints itself. From the same screen you mark it ready, let the customer know and hand it over.
Takeaway orders
Palermo
In the kitchen 2
Ticket printed: the kitchen works from the paper
#24
9:31 PM · 6 min ago
1× Big Bibis Smash
1× French Fries
$36,000
#25
9:35 PM · 2 min ago
2× American Classic
$50,000
Short answer
Restoman's counter is the screen for takeaway orders, built for a computer with a thermal printer. Paid orders arrive with a chime, the ticket prints on its own and each order moves through three columns: In the kitchen, Ready for pickup and Scheduled. When you click Ready, the customer gets a notice.
Updated Oct 28, 2026
01
Why takeaway orders need a screen of their own
A takeaway order that comes in one way and gets written down another ends up as the wrong ticket, a customer waiting without knowing if it's ready, or an order nobody charged for. On the counter it all happens in one place, with the payment already made.
02
How it works during service
Each order is a card with its number, the customer's name, what they ordered and the total. It moves to the next column with one click, and anyone on the team working at the location can move it.
03
What happens when something goes wrong
A printer out of paper, a swamped kitchen or an order you can't make are part of any busy night. The counter has a way out for each, without losing the order.
And also
Frequently asked questions
A computer with an 80 mm thermal printer and Chrome set up to print directly. On the counter you turn on "This computer prints the tickets" and leave the page open through the shift.
Yes. They all show the same orders, but only the computer with printing turned on prints by itself. From the others, Reprint and Print now use their own printer.
When you click Ready they get a notice on their phone, if they turned notices on when ordering, and an email if they left their address. The email waits a few seconds in case you click Undo.
Mercado Pago refunds the customer in full, tip included; it can take a few days to show up. If the refund fails, the order says so and you can retry it from its details.
Anyone who works at the location can see it. Ready, Picked up and reprinting are open to staff, servers, cashiers, the manager, admins and the owner. Cashiers and up can pause; cancel and refund is for the manager, admins, the owner and custom roles with that permission.