# What each guest thinks, just for you

> After picking up their order, the guest rates it 1 to 5 stars. Only your team and the guest see it, and you reply from the dashboard.

- Features: https://restoman.com.ar/en/funcionalidades.md
- Updated: 2026-10-28

After picking up their order, the guest rates it 1 to 5 stars and can leave a comment. The review isn't public: your team and the person who left it see it, along with your reply.

**Short answer:** In Restoman every picked-up order can be rated once, within 14 days, from the order on the phone of whoever placed it: 1 to 5 stars and an optional comment. In the dashboard's "Reviews" you see the location's average, filter the ones still waiting for a reply or the 1 and 2 star ones, and reply to each. They don't appear on the menu or anywhere public.

## 01. Why private reviews

A guest who had a bad night usually says nothing and doesn't come back. A review that only reaches the restaurant is a way to find out, with the order in front of you, and to answer that person directly.

- **Just your team and the guest.** The review and your reply are seen by the person who left it and your team. They don't appear on the menu or anywhere public.
- **From a real order.** Only the person who placed the order can rate it, after picking it up: every review has a purchase behind it.
- **With the order at hand.** Each review shows its order number, which opens the detail: what was ordered, when, and each step until it was picked up.

## 02. How the guest rates

Once the order shows as picked up, the order page on the guest's phone offers to rate it.

- **1 to 5 stars.** And, if they like, a comment of up to 500 characters.
- **Once per order.** Up to 14 days after picking it up. After that, the order can no longer be rated.
- **They see your reply.** When you reply, the guest sees it on their order, under their review.

## 03. How you use them in the dashboard

"Reviews" sits in the LOCATION part of the sidebar, per location. At the top, the average stars and how many reviews it has.

- **Not replied.** A filter with the ones still waiting for your reply, so none are left hanging.
- **1 and 2 stars.** The ones worth reading first, in a filter of their own.
- **One reply per review.** You write "Your reply" and tap "Post reply". You can edit it later, and it shows who wrote it.
- **In the activity log.** Every reply is recorded in the business's activity, with who wrote it and when.

## And also

- **Private.** They don't appear on the menu or anywhere public.
- **From an order.** Every review comes from a picked-up order, with its number.
- **With a reply.** One per review, which the guest sees on their order.
- **14 days.** Guests can rate up to two weeks after picking up.

## Frequently asked questions

### Are reviews public?

No. Your team and the guest who left it see it, along with your reply. They don't appear on the menu, on Google or anywhere public.

### Who can leave a review?

Only the person who placed the order, from their order on their phone, once they've picked it up. Once per order and up to 14 days later.

### Can I change a reply?

Yes. Each review has a single reply, and "Edit reply" lets you change it. The reply shows who wrote it.

### Who on the team sees and replies to reviews?

The owner, admins, the manager and the accountant read them. The owner, admins, the manager and anyone with a custom role that has that permission reply.

### Can Restoman support reply for me?

No. Even while helping you with write access, Restoman support never replies to a review on the business's behalf.

## In the Guide

- [Reviews](https://docs.restoman.com.ar/en/guia/resenas)

## Keep exploring

- [Takeaway orders](https://restoman.com.ar/en/funcionalidades/pedidos-para-llevar.md)
- [Counter](https://restoman.com.ar/en/funcionalidades/mostrador.md)
- [Sales summary](https://restoman.com.ar/en/funcionalidades/resumen-de-ventas.md)
- [Team and shifts](https://restoman.com.ar/en/funcionalidades/equipo-y-turnos.md)

- [Book a demo](https://wa.me/5491127433366?text=Hi%20Restoman%2C%20I%20have%20a%20restaurant%20and%20would%20like%20to%20see%20a%20demo.)
- [English](https://restoman.com.ar/funcionalidades/resenas.md)